9sapp Terms & Conditions

01 Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and 9sapp ("9sapp", "we", "us", "our"), governing your access to and use of the 9sapp online gaming platform available at https://9sapp.pro, including all associated games, features, promotions, and services (collectively, the "Platform").

By registering an account, logging in, depositing funds, participating in any game, or otherwise accessing any part of the 9sapp Platform, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety, as well as our Privacy Policy and any applicable game-specific rules published on the Platform.

If you do not agree to any part of these Terms, you must immediately discontinue your use of the Platform and close your account if one has been created.

02 Eligibility

To register and maintain an active account on 9sapp, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age. The minimum age for participation in casino-style gambling and sports betting in the Philippines is 21 years, in accordance with PAGCOR's regulatory framework. This requirement is strictly enforced.
• You must be a natural person. Corporate entities, partnerships, trusts, and other legal entities are not permitted to hold 9sapp player accounts.
• You must not be a resident of, or accessing the Platform from, any jurisdiction in which online gambling is prohibited by applicable law.
• You must not be an employee, contractor, director, or officer of 9sapp, nor an immediate family member of any such person, for the purposes of participating in real-money games or claiming bonuses.
• You must not have been previously self-excluded from 9sapp or any affiliated platform, unless the self-exclusion period has formally lapsed and has been lifted by our compliance team upon written request.
• You must not be on any national or international exclusion list, sanctions list, or prohibited persons register applicable under Philippine law or international regulatory requirements.

03 Account Registration & Security

To access real-money games and services on the 9sapp Platform, you must complete the registration process and create a verified account. The following rules apply to all registered accounts:

3.1 Accurate Information

You must provide truthful, accurate, and complete information at the time of registration, including your full legal name, date of birth, Philippine mobile number, and a valid email address. You are obligated to keep this information up to date at all times. Providing false or misleading information constitutes a material breach of these Terms.

3.2 One Account Policy

Each individual may hold only one active 9sapp account at any time. Creating duplicate accounts — whether under the same identity or different identities — for the purpose of claiming multiple welcome bonuses, circumventing account restrictions, or for any other reason, is strictly prohibited. 9sapp uses device fingerprinting, IP tracking, and payment method cross-referencing to detect duplicate accounts. All duplicate accounts will be closed and balances forfeited.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. 9sapp recommends enabling two-factor authentication (2FA) via SMS OTP to your registered Philippine mobile number. If you suspect unauthorised access to your account, contact our support team immediately at [email protected].

3.4 Account Currency

All 9sapp accounts are denominated in Philippine Peso (PHP). All transactions — deposits, wagers, winnings, bonuses, and withdrawals — are processed in PHP. No currency conversion is applied to account balances.

04 Deposits & Withdrawals

4.1 Accepted Payment Methods

9sapp accepts deposits and processes withdrawals via the following payment methods: GCash, Maya (formerly PayMaya), BPI, BDO, Metrobank, Coins.ph, 7-Eleven Cliqq, and USDT TRC20. The availability of specific payment methods may vary and is subject to change without prior notice.

4.2 Deposit Processing

Deposits via GCash and Maya are credited to your 9sapp account balance in real time, typically within 30 seconds of confirmation. Bank transfers and other payment methods may take longer depending on the payment processor's standard processing times. 9sapp does not charge fees on deposits, though your bank or e-wallet provider may apply their own transaction charges.

4.3 Withdrawal Conditions

Withdrawal requests are subject to the following conditions:

• Your account must have successfully completed KYC verification before any withdrawal is processed.
• Withdrawals must be made to the same payment method and account used for the most recent deposit, to comply with anti-money laundering obligations.
• Any active bonus balance must satisfy applicable wagering requirements before the associated funds are eligible for withdrawal.
• GCash and Maya withdrawals are processed within 30 minutes during operating hours (8 AM – 10 PM PHT). Bank transfers to BPI, BDO, and Metrobank are processed within the same business day.
• 9sapp reserves the right to apply additional verification checks to withdrawal requests that exceed set thresholds or exhibit unusual patterns.

4.4 Minimum & Maximum Limits

Minimum and maximum deposit and withdrawal limits apply and are displayed within the cashier section of the Platform. These limits may be adjusted for individual accounts based on account history, verification status, and applicable regulatory requirements.

05 Bonuses & Promotions

9sapp offers a range of bonuses and promotional incentives to eligible players. All bonuses are subject to the following general terms, in addition to any specific terms stated at the time the bonus is offered:

• Bonuses are available to verified players aged 21 and above who meet the eligibility criteria for the specific promotion.
• Each bonus is subject to a stated wagering requirement that must be completed before any portion of the bonus balance or associated winnings may be withdrawn.
• Bonus funds and real-money funds are held separately in your account. Real-money funds are used first in wagering unless the specific promotion terms state otherwise.
• Bonuses claimed through the creation of duplicate accounts are void. 9sapp reserves the right to reclaim any bonus funds or winnings derived from duplicate or fraudulent account activity.
• 9sapp reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that existing players who have already opted into a bonus are not disadvantaged by retroactive changes to the wagering requirements of that specific bonus.
• Promotions timed around specific events — including PBA Finals, Pasko season, and Philippine public holidays — are valid only within the stated promotional period.

06 Game Rules & Fair Play

All games offered on the 9sapp Platform — including video slots, live dealer games, online bingo, Limbo, Monster Hi-Lo, e-sabong, and sports betting markets — operate on certified Random Number Generator (RNG) technology or live, real-time outcomes where applicable. The following principles govern gameplay on the Platform:

6.1 Game Outcomes

Game outcomes are determined by certified RNG systems that have been tested and verified for fairness. 9sapp does not manipulate game outcomes beyond the standard house advantage, which is disclosed in the paytable or game information section of each game.

6.2 Technical Malfunctions

In the event of a technical malfunction, connection error, or system failure that affects the outcome or completion of a game round, 9sapp reserves the right to void the affected game round and refund the wager amount to the player's account. Winnings derived from a game round affected by a technical error are not guaranteed and may be withheld pending investigation.

6.3 Sports Betting

Sports betting markets — including PBA, NBA, UFC, boxing, and other events — are subject to additional sports betting rules published on the Platform. In the event of a conflict between the specific sports betting rules and these general Terms, the specific rules shall prevail in relation to the specific betting market in question.

6.4 Return to Player (RTP)

RTP percentages for all slot games and relevant instant games are disclosed within the game information or paytable accessible from within the game interface. RTP is a theoretical long-run figure and does not guarantee individual session results.

07 Prohibited Conduct

The following conduct is strictly prohibited on the 9sapp Platform. Engaging in any of the following may result in immediate account suspension, permanent termination, forfeiture of balances, and reporting to relevant regulatory or law enforcement authorities:

• Creating more than one account, or assisting another person in creating an account using false identity information.
• Using software tools, bots, scripts, artificial intelligence systems, or any automated means to interact with the Platform, place bets, or manipulate game outcomes.
• Exploiting software errors, game glitches, or platform vulnerabilities — whether or not such exploitation results in a financial gain. Any gains derived from exploiting bugs or errors are void.
• Engaging in collusion with other players in any card game, live dealer game, or other multiplayer environment on the Platform.
• Attempting to launder money or use 9sapp for any purpose connected to money laundering, terrorist financing, or other financial crimes.
• Engaging in chargebacks or payment reversals through your bank or e-wallet provider while retaining winnings or account balances derived from the disputed deposit.
• Threatening, harassing, or abusing 9sapp staff members, support agents, or other players in any communication channel.
• Accessing the Platform from a jurisdiction where online gambling is prohibited, using a VPN or other means to disguise your true geographic location.

08 KYC & Identity Verification

9sapp is required under applicable Philippine anti-money laundering regulations and PAGCOR guidelines to verify the identity of all players prior to processing withdrawals and at various other stages of the account lifecycle. This process is known as Know Your Customer (KYC) verification.

8.1 Required Documents

To complete KYC verification, you may be required to submit one or more of the following:

• A valid Philippine government-issued photo ID (e.g., SSS ID, PhilHealth ID, Passport, Driver's License, PRC ID, UMID, Voter's ID, or National ID).
• Proof of address — a utility bill, bank statement, or government-issued document showing your name and current address, dated within the last 90 days.
• Proof of payment method — a screenshot or scan confirming ownership of the GCash, Maya, bank account, or other payment method registered to your 9sapp account.
• A selfie photograph holding your government-issued ID, as requested by our compliance team.

8.2 Verification Timeframe

KYC documents submitted to 9sapp are reviewed within 3 business days. You will be notified by email once verification is complete. Withdrawals will remain on hold until verification is successfully completed. 9sapp reserves the right to request additional documentation if the initial submission is insufficient to satisfy verification requirements.

09 Responsible Gaming

9sapp is committed to providing a safe, fair, and responsible gaming environment for all Filipino players. Gambling on 9sapp is intended solely as a form of entertainment. It is not a reliable source of income, and losses are a normal part of the gambling experience.

9.1 Player Tools

The following responsible gaming tools are available to all registered 9sapp players at no charge and can be activated at any time by contacting our support team:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your 9sapp account. Limit reductions take effect immediately; limit increases are subject to a 7-day cooling-off period.
• Session Time Reminders: Receive periodic notifications during active gaming sessions reminding you of the time elapsed and prompting you to evaluate whether to continue playing.
• Cool-Off Period: Take a temporary break from gaming for a period of 24 hours, 7 days, or 30 days. During a cool-off period, your account remains open but you cannot log in or place bets.
• Self-Exclusion: Permanently exclude yourself from the Platform for a minimum period of 6 months or indefinitely. Self-exclusion requests are processed within 24 hours. Self-exclusion cannot be reversed during the active exclusion period, regardless of the reason for the request.

9.2 Age Verification

9sapp enforces a strict minimum age of 21 years. Age verification checks are conducted at registration and at the point of first withdrawal. Players who cannot verify that they are 21 or older will have their accounts suspended immediately.

10 Privacy & Data Protection

9sapp collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By creating a 9sapp account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy.

9sapp does not sell, rent, or trade your personal information to third parties for marketing purposes. Personal data may be shared with payment processors, KYC verification service providers, and regulatory authorities where required by law. All data is stored securely using 256-bit SSL encryption and industry-standard access controls.

You have the right to request access to the personal data 9sapp holds about you, to request corrections to inaccurate data, and to request deletion of your data subject to applicable legal retention obligations. To exercise these rights, contact our support team at [email protected].

11 Intellectual Property

All content on the 9sapp Platform — including but not limited to the website design, logos, graphics, software, game content, text, promotional materials, and the 9sapp brand name — is the exclusive intellectual property of 9sapp or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any part of the Platform without prior written consent from 9sapp.

12 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 9sapp's total liability to any player for any claim arising out of or in connection with these Terms or the use of the Platform shall be limited to the amount of real-money funds held in the player's account at the time the claim arises.

9sapp shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising out of or in connection with your use of the Platform.

9sapp does not warrant that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. Scheduled maintenance and unplanned outages may occur. 9sapp will endeavour to provide reasonable advance notice of scheduled maintenance windows where possible.

13 Account Suspension & Termination

9sapp reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, if any of the following circumstances arise:

• Breach of any provision of these Terms or any applicable game-specific rules.
• Suspicion of fraudulent activity, money laundering, or other financial crime.
• Failure to complete KYC verification within the required timeframe.
• Duplicate account creation or use of another person's identity.
• Receipt of a chargeback or payment reversal initiated by the player against a deposit.
• Determination that the player is under 21 years of age.
• Instruction from a regulatory authority or law enforcement body.

Upon termination for cause, any bonus balance and winnings derived from bonus funds that have not met the relevant wagering requirements shall be forfeited. Any verified real-money balance remaining will be returned to the player via the registered payment method, subject to the satisfactory completion of all outstanding compliance checks.

Players who wish to close their own account voluntarily may do so by contacting [email protected]. Voluntary account closure requests are processed within 3 business days.

14 Amendments to These Terms

9sapp reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they substantially affect your rights or obligations as a player — 9sapp will provide at least 14 days' advance notice by email to your registered address and/or by displaying a prominent notice on the Platform.

Minor amendments — such as corrections of typographical errors, clarifications that do not alter the substance of any clause, or updates required to reflect changes in applicable law — may take effect immediately upon publication.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and close your account before the effective date of the amendment.

15 Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any dispute as to the validity, interpretation, breach, or termination of these Terms, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

In the event of a dispute between a player and 9sapp relating to a specific game outcome, transaction, or account decision, we encourage players to first contact our support team at [email protected] so that the matter can be reviewed and resolved informally. 9sapp aims to resolve all player disputes within 5 business days of receiving a written complaint.

9sapp operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR). Players who are not satisfied with 9sapp's resolution of a complaint may escalate the matter to the relevant regulatory body in accordance with applicable PAGCOR complaint procedures.

16 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or your use of the 9sapp Platform, you may contact us through the following channels:

• Support Email: [email protected] — for written queries, KYC document submissions, and formal complaints.
• Live Chat: Available via the 9sapp Platform from 8 AM to 10 PM PHT, 7 days a week.
• Response Time: We aim to respond to all written queries within 24 hours on business days.

For responsible gaming support requests — including activation of deposit limits, cool-off periods, or self-exclusion — please contact us directly via email or live chat and our team will process your request promptly.